Please read this Privacy Policy carefully. It describes the personal information nustargames.com collects when you register, deposit, play, or contact us — and how that information is used, stored, and protected. By registering an account or using any service on nustargames.com, you acknowledge that you have read and understood this Policy. Questions? Contact our Data Protection Officer at [email protected].
Scope & Application
This Privacy Policy applies to all personal data processed by nustargames.com in connection with the operation of its online gaming platform available at nustargamescom.net. It governs data collected from:
- Registered players who have created an Account on nustargames.com;
- Visitors who browse the Platform without registering;
- Individuals who contact nustargames.com customer support by email or other communication channels;
- Participants in promotional campaigns, surveys, or loyalty programmes operated by nustargames.com.
This Policy does not apply to third-party websites or services that may be referenced in or linked from the Platform. nustargames.com is not responsible for the privacy practices of those third parties, and Players are encouraged to review the privacy policies of any external services they access.
nustargames.com acts as the Personal Information Controller (PIC) as defined under RA 10173 for all personal data collected through the Platform. Where third-party service providers process data on nustargames.com's behalf, they act as Personal Information Processors (PIPs) and are subject to appropriate contractual data processing obligations.
Data We Collect
nustargames.com collects the following categories of personal data in the course of providing its services to Filipino players:
2.1 Identity & Registration Data
- Full legal name as it appears on your government-issued Philippine ID;
- Date of birth (used for mandatory 21+ age verification);
- Gender (optional, collected for personalisation purposes);
- Philippine government ID type and number (SSS, PhilHealth, Passport, Driver's License, UMID, or Postal ID);
- Selfie or facial photograph submitted for KYC identity verification.
2.2 Contact Data
- Email address (primary account identifier and communication channel);
- Philippine mobile number (used for OTP delivery, 2FA, and account alerts);
- City or region of residence in the Philippines (e.g., Metro Manila, Cebu, Davao).
2.3 Financial & Payment Data
- GCash or PayMaya registered mobile number;
- Bank account name and number for BPI, BDO, or Metrobank transfers;
- Visa/Mastercard masked card details (full card numbers are not stored by nustargames.com);
- Transaction history including deposit amounts, withdrawal requests, and payment method used.
2.4 Gaming Activity Data
- Game session logs including games played, bet amounts, outcomes, and session duration;
- Bonus and promotional offers claimed and wagering progress;
- Responsible gaming settings such as deposit limits, loss limits, and self-exclusion status.
2.5 Technical & Device Data
- IP address and approximate geolocation;
- Device type, operating system, and browser information;
- Session timestamps and login history;
- Cookie identifiers and browsing behaviour on the Platform (see Section 7).
| Data Category | Examples | Required? | Primary Purpose |
|---|---|---|---|
| Identity Data | Full name, DOB, government ID | Mandatory for KYC | Age verification, fraud prevention |
| Contact Data | Email, mobile number | Mandatory | Account access, communications |
| Financial Data | GCash number, bank details | Mandatory for transactions | Payment processing, AMLA compliance |
| Gaming Activity | Bets, session logs, bonus use | Automatic | Game integrity, responsible gaming |
| Technical Data | IP address, device, browser | Automatic | Security, fraud detection |
How We Collect Your Data
nustargames.com collects personal data through the following channels:
3.1 Directly From You
The majority of personal data nustargames.com holds about you is provided directly by you during the account registration process, KYC submission, deposit and withdrawal transactions, customer support interactions, and participation in promotions or surveys.
3.2 Automatically During Platform Use
When you access nustargames.com from any device — whether a smartphone in Cebu, a laptop in Makati, or a tablet in Davao — the Platform automatically collects technical and behavioural data through server logs, cookies, and similar tracking technologies. This includes your IP address, device specifications, session timestamps, and pages visited. This collection is standard for all web-based services and is necessary for platform security and performance.
3.3 From Third-Party Service Providers
nustargames.com may receive data about you from third-party payment processors (such as GCash/GXI, Maya Philippines), identity verification service providers conducting KYC checks, fraud detection and anti-money-laundering service providers, and game content providers in connection with game session activity. All such third parties are required to provide data only in accordance with applicable Philippine law and contractual data processing agreements.
3.4 From Public Sources
In limited circumstances, nustargames.com may verify information against publicly available data sources or government databases (e.g., Philippine ID system integrations) for the purpose of KYC compliance, fraud prevention, or PAGCOR-mandated player verification checks.
How We Use Your Data
nustargames.com processes your personal data for the following purposes:
- Account management: Creating, maintaining, and administering your nustargames.com Account, including processing login requests and managing account settings;
- Age and identity verification: Confirming that you are at least 21 years of age and are who you claim to be, as required by PAGCOR and the DPA;
- Payment processing: Facilitating your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and Visa/Mastercard;
- Game provision: Delivering the games, live dealer tables, sabong feeds, sports betting markets, and bingo rooms that form the nustargames.com Casino lobby;
- Anti-money-laundering compliance: Monitoring transactions and account activity in accordance with RA 9160 (AMLA) and its amendments, and reporting suspicious transactions to AMLC as required;
- Responsible gaming: Monitoring gaming activity to identify at-risk behaviour, enforcing self-exclusion orders, and applying deposit and loss limits as set by you or mandated by PAGCOR;
- Customer support: Responding to enquiries, resolving disputes, and managing complaints in accordance with our Terms & Conditions;
- Platform security: Detecting and preventing fraud, account takeovers, bot activity, and other prohibited conduct;
- Legal and regulatory compliance: Complying with PAGCOR requirements, court orders, NPC investigations, and other applicable Philippine legal obligations;
- Service improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience;
- Marketing communications: Sending promotional emails or SMS messages about bonuses and platform updates — only where you have given explicit consent or where permitted by applicable law. You may opt out at any time.
Legal Basis for Processing
Under the Data Privacy Act of 2012, nustargames.com must have a lawful basis for processing your personal data. We rely on the following legal bases:
- Contract performance: Processing necessary to provide the nustargames.com services you have contracted for by accepting the Terms & Conditions — including account management, game provision, and payment processing;
- Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160), and mandatory reporting obligations to the AMLC and NPC;
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests do not override your privacy rights as a data subject;
- Consent: Processing for marketing communications and optional personalisation features, where you have provided freely given, specific, and informed consent. You may withdraw this consent at any time by contacting nustargames.com support or updating your account notification preferences.
Sharing Your Data
nustargames.com does not sell, rent, or trade your personal information. We share your data with third parties only in the following circumstances:
6.1 Service Providers (Personal Information Processors)
nustargames.com engages third-party service providers to assist in delivering its platform services. These providers act as Personal Information Processors under the DPA and are contractually bound to process your data only as instructed by nustargames.com and in compliance with RA 10173. Categories of service providers include:
- Payment processors (GXI for GCash, Maya Philippines for PayMaya, banking partners);
- KYC and identity verification service providers;
- Game content providers (JILI, PG Soft, Pragmatic Play, and live dealer studio operators);
- Fraud detection and cybersecurity service providers;
- Cloud hosting and data storage providers.
6.2 Regulatory and Law Enforcement Authorities
nustargames.com will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required to do so by law, court order, or valid regulatory demand. nustargames.com will notify affected Players of any such disclosure where legally permitted to do so.
6.3 Business Transfers
In the event that nustargames.com or substantially all of its business assets are acquired by or merged with another entity, your personal data may be transferred to the acquiring party as part of that transaction. nustargames.com will provide prior notice where practicable and will ensure that the acquiring party is bound by privacy obligations at least as protective as those in this Policy.
6.4 Cross-Border Data Transfers
Some nustargames.com service providers and game content systems may process data outside the Philippines (e.g., in data centres in other Asian jurisdictions). Where cross-border data transfers occur, nustargames.com ensures appropriate safeguards are in place consistent with Section 21 of RA 10173, including contractual clauses requiring recipient parties to provide at minimum equivalent data protection standards to those applicable in the Philippines.
nustargames.com will never share your personal data with third-party advertisers, data brokers, or marketing companies for their independent use. Any marketing communications sent by nustargames.com relate only to nustargames.com's own products and services.
Cookies & Tracking Technologies
nustargames.com uses cookies and similar technologies (including session tokens and local browser storage) to operate and improve the Platform. Cookies are small data files placed on your device when you visit the Platform.
7.1 Types of Cookies Used
- Strictly Necessary Cookies: Essential for Platform operation — including maintaining your login session, processing transactions, and ensuring platform security. These cannot be disabled without affecting core platform functionality.
- Performance Cookies: Used to collect anonymised data about how Players use the Platform — such as which pages are most visited and how long sessions last — to improve performance and game load times.
- Functional Cookies: Remember your preferences such as display language, responsible gaming settings, and game lobby filters to improve your experience on return visits.
- Analytics Cookies: Enable aggregate analysis of player behaviour to inform platform development decisions. Data collected through analytics cookies does not identify individual players.
7.2 Managing Cookies
You may manage or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies — your browser's help documentation provides instructions specific to your browser and device. Please note that disabling strictly necessary cookies will impair your ability to log in to your nustargames.com Account and use core Platform functions.
Data Retention
nustargames.com retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to mandatory retention requirements under Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Legal Basis for Retention |
|---|---|---|
| Identity & KYC Data | 5 years from account closure | AMLA compliance, PAGCOR requirements |
| Financial Transaction Records | 5 years from transaction date | RA 9160 (AMLA), tax obligations |
| Gaming Activity Logs | 3 years from account closure | PAGCOR audit requirements, dispute resolution |
| Customer Support Records | 3 years from last interaction | Dispute resolution, legal claims |
| Marketing Preferences | Until consent withdrawn | Consent-based processing |
| Technical & Log Data | 12 months from collection | Security monitoring, fraud detection |
After the applicable retention period expires, personal data is either permanently and securely deleted or anonymised so that it can no longer be attributed to any identifiable individual. Anonymised data may be retained indefinitely for aggregate analytical purposes.
Security Measures
nustargames.com implements a combination of technical, organisational, and physical security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:
- SSL/TLS encryption for all data transmitted between your device and the Platform's servers;
- Password hashing using industry-standard algorithms — your account password is never stored in plain text;
- Two-factor authentication (2FA) available for all player accounts as an optional but strongly recommended additional security layer;
- Access controls limiting internal employee access to personal data on a strict need-to-know basis;
- Regular security audits and vulnerability assessments of platform infrastructure;
- Fraud detection systems monitoring for suspicious login attempts, unusual transaction patterns, and account takeover indicators;
- Data centre physical security at all hosting facilities used by nustargames.com.
While nustargames.com takes all reasonable technical and organisational precautions, no internet transmission or data storage system can be guaranteed to be 100% secure. Players are responsible for maintaining the security of their own login credentials and for promptly reporting any suspected unauthorised Account access to nustargames.com support.
Data Breach Notification: In the event of a personal data breach that is likely to affect your rights and freedoms, nustargames.com will notify affected Players within the timeframe required by the NPC under RA 10173 — and will notify the NPC within seventy-two (72) hours of becoming aware of the breach where required by applicable regulations.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by nustargames.com. To exercise any of these rights, submit a written request to [email protected] with your full name, registered email address, and the specific right you wish to exercise. nustargames.com will respond within thirty (30) days of receiving a valid request.
The right to know what data nustargames.com collects, how it is used, with whom it is shared, and for how long it is retained.
The right to request a copy of the personal data nustargames.com holds about you, including processing records and the categories of data involved.
The right to request correction of inaccurate, incomplete, or outdated personal data held by nustargames.com in your Account or KYC records.
The right to request deletion of personal data that is no longer necessary, was unlawfully processed, or is subject to a valid withdrawal of consent — subject to mandatory retention obligations.
The right to object to processing of your personal data for direct marketing, profiling, or automated decision-making purposes.
The right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another controller, where technically feasible.
The right to lodge a complaint with the National Privacy Commission (NPC) and, if applicable, to seek compensation for damages arising from a violation of RA 10173.
Where processing is based on your consent (e.g., marketing emails), the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
Minors & Age Restriction
nustargames.com does not knowingly collect personal data from individuals under 21 years of age. The Platform is strictly restricted to players who are 21 years of age or older — the minimum gambling age mandated by PAGCOR for all licensed online gaming in the Philippines.
All Account registrations are subject to mandatory KYC age verification using a government-issued Philippine ID. Any Account found to have been opened by a person under 21 will be immediately closed, all associated data will be deleted to the extent permitted by law, and any associated funds will be dealt with in accordance with PAGCOR requirements and applicable regulations.
If you believe that a minor may have registered an Account on nustargames.com, please contact [email protected] immediately with relevant details. nustargames.com will investigate promptly and take appropriate action, including notifying the relevant authorities where required.
Changes to This Privacy Policy
nustargames.com may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. The effective date displayed at the top of this Policy will be updated to reflect the most recent revision.
For material changes — those that significantly affect how your personal data is processed or your rights as a data subject — nustargames.com will notify registered Players by email to their registered address at least fourteen (14) days before the changes take effect. For non-material changes (such as clarifications or formatting updates), we may update the Policy without advance notice.
Your continued use of nustargames.com following notification of any Policy changes constitutes your acknowledgement of the updated version. Players who object to any material change in this Policy should discontinue use of the Platform and may request Account closure in accordance with the Terms & Conditions.
Contact & Data Protection Officer
nustargames.com has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. To exercise your data subject rights, submit a privacy-related enquiry, or report a potential data breach, you may contact the nustargames.com DPO as follows:
Data Protection Officer — nustargames.com
Email: [email protected]
Subject line: "Privacy Request — [your name]"
Response time: Within thirty (30) calendar days of receipt of a valid, complete request.
If you are not satisfied with nustargames.com's handling of your privacy request or believe that your rights under RA 10173 have been violated, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines through its official channels.
For general customer support enquiries not related to privacy, contact nustargames.com at [email protected]. Support is available Monday to Sunday, 8:00 AM to 12:00 midnight Philippine Standard Time.